In this pandemic situation and lockdown period, the business landscape has changed entirely. Now the conference rooms become the living room couches, and the break rooms become the kitchen counters.
Work from home is the new normal of business these days. And thanks to one such Zoho CRM software that makes this business process successful.
Zoho CRM is an online cloud-based platform that has a single chord to bring marketing, sales, customer support, meeting, and collaboration all in one place. This software program allows you to streamline the whole work process remotely and bring all the business individuals to one platform.
Five Remote Sales Trends Observed in Zoho CRM
Within a few months, all business individuals observed a drastic change in sales trends. These changes give us new insight to look at businesses and sales from different perspectives. Here, we will share the five most useful remote sales trends that shape the future of sales.
Increase in the Activities
Work from home or remote working has increased the productivity and other activities of the business organizations. Hence, this indicates an increase in the number of activities, which further free a lot of time for the business individuals to be more productive.
To top this, the notes number which are created increased by 29%, which means the customer relationship became stronger and gained big sales.
Reduction in the Nearby Maps Usage and Check-Ins
Now the salespeople are not traveling to meet their potential clients in this pandemic situation. Hence, there is a significant reduction observed in the check-ins made with mobile apps. Moreover, the use of nearby apps also declined by 60%.
Both of these features are crucial for the on-field sales reps. Now, with this Zoho CRM integration, majority of business individuals prefer online interaction instead of physical interaction.
Increase in the Calls and Decline in Mails
Another sales trend that is observed in Zoho CRM is increasing communication via video calls and audio calls. These Zoho CRM tools significantly improve communication. The salespeople and business organizations these days work from their remote areas. Hence, during this lockdown period, there is a rapid increase in phone calls and video calls.
On the other hand, with the rising popularity of video conferencing tools, there is a rapid decline in the mail's conversation.
Increase Updates Made and Decline in Record Added
The fact is that the businesses face a fall down, and the records added during this pandemic period say that all. There are no excellent time financial decisions anymore, especially for the B2b companies.
Thanks to the Zoho CRM integration that allows you to make a better decision. Since we see there is a rapid decrease in the records added, at the same time, we know that the number of updates has been increasing. Better updating facilities create a silver lining for the business individuals.
Rapid Decline in the approval Request
Another interesting trend that we observed is a decline in the approval requests. Even though there is an increase in the number of activities and video calls added. This drop can be attributed to increased sales funnels and connecting the sales teams with managers more profoundly.
Communication nowadays is happening in real-time. So, there is no need to have formal approval from other organizations. Business individuals can make quick decisions to work in real-time more adequately. This means the companies can focus more on consumer retention and increase their sales funnels.
Bottom Line
During the period of lockdown, the number of sessions with Zoho CRM has increased rapidly. It's great to see these five remote sales trends observed in the Zoho CRM. These trends, no doubt are going to increase the sales funnels from remote zones. This is the start of the global shift and how remote work will be perceived in the future.