Enrich and Empower

The course is not available in your city at the moment. Please send us a email at info@binaryclues.com

  • Overview
  • Objective
  • Course Details
  • Who Should Attend

1.Introduction to Microsoft Dynamics CRM 2016
2.Sales and Marketing Management in Microsoft Dynamics CRM 2016
3.Customer Service in Microsoft Dynamics CRM 2016
4.Reporting in Microsoft Dynamics CRM 2016
5.Deployment in Microsoft Dynamics CRM 2016
6.Data Management in Microsoft Dynamics CRM Online
7.Automating Microsoft Dynamics CRM with Business Process Management
8.Microsoft Dynamics CRM 2016 Customization and Configuration
9.Microsoft Dynamics CRM 2016 Administration, Installation and Deployment

About The Course

This course explains the key concepts and terminology you need to know to effectively work with Microsoft Dynamics CRM 2016. This course helps to gain the fundamental knowledge required to understand sales processes, record management, workflow, and reporting.

This course can also serve as a refresher for those who are already familiar with Microsoft Dynamics CRM 4.0. The course includes a description and overview of Microsoft Dynamics CRM 2016, the types of records it tracks, and how those records relate to each other. The course then goes through the user interface and points out key concepts all Microsoft Dynamics CRM 2016 users should be familiar with. The course ends with a tour of the Microsoft Dynamics CRM 2016 online help system. Being familiar with the help system allows you to quickly learn how to perform key tasks.

About the Microsoft Dynamics CRM

CRM Knowledge provides training, coaching, consulting, help and support for organisations and people who are creating, implementing and managing Microsoft Dynamics CRM solutions. 

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that drives sales productivity and marketing effectiveness with:

  • Social insights
  • Business intelligence
  • Campaign management

Microsoft Dynamics CRM can be utilized in the cloud, on-site, or in combination of the two. Mobile CRM apps allow you to manage your customer relationships on your mobile devices. These apps also allow for easy social media integration.

Microsoft Dynamics CRM is designed to help:

  • Increase profitability
  • Automate business processes
  • Increase customer satisfaction and loyalty
  • Improve marketing efforts
  • Develop sales force automation

Course Details
Who Should Attend


  • General
  • Online Classroom
  • Refund Policy

What types of courses are offered by BinaryClues?

Exclusive DevOPs and many other IT courses which are customized courses as per customer requirements


I want BinaryClues to conduct training at our company’s site. Whom should I contact?
Please connect with our support team through info@binaryclues.com to know more about organizing training at your company’s site across the globe.


What are the deliverables for the courses?
The deliverables are as mentioned below:

    • Training – Classroom / Online/ Live Virtual classroom
    • Exam – Online / Paper based
    • Courseware – E-Books – please visit www.BinaryClues.com
    • Participation Certificate

·Do you provide any group discounts for classroom training programs?
Yes, we have group discount packages for classroom training. Contact info@binaryclues.com to know more about group discounts.


How should I make the payment and what are the modes of payment available?
Payments can be made using the following option: Wire transfer


Do I get a receipt or confirmation for the payment made?
Receipt will be issued to the candidate by via email.

Does the course fee include the examination fee as well?
Yes, Only few courses course fees are included and rest of the courses course fees are not included.

Are the certification exams papers based or online?
Both actually. It depends on the type of certification. For most courses, both options are available

Can I take the training now and give exam later point of the time?
Yes. It is up to you when you decide to give your exam. On a softer note, we encourage participant to complete his/her exam within one month of the training.

Do I get a copy of the participation certificate by post or by email?
For all the courses we offer, we provide a digital participation certificate by email. The soft copy of the certificate will be provided by the certification body.

How do I receive my certificates?
Either you can pick up from office by showing ID proof or Certificates are couriered to your address as registered in exam information sheet. It usually takes 7-10 working days to receive hard/soft copy certificates from Examination bodies : PMI, APMG-UK, AXELOS, etc.


Can I discontinue my training course, In case situation demands?
Yes. If you have a valid reason, as per management discretion, you can take a break and resume your training at later point of time.

Can I cancel my registration? Do I get a refund?
Yes, you can cancel your registration. We will provide you complete refund after deducting the administration fee. To know more please go through our refund policy & student service obligation

Is it possible to conduct training in Client's location, not in the website?
Yes. Please leave a request through request a training link. We will schedule a training based on demand at the requested location and notify you.

What do Infrastructure do I need if I choose online training?
Please refer all required details @ Call or Mail Support team

To whom do I contact in case of any query regarding any of the courses?
For any course-related information, please email at info@binaryclues.com 
or connect with us through live chat at ‘binaryclues’ skype id.

Online Classroom
Refund Policy